Refund Policy

aitoexcel refund policy: 7-day money-back guarantee, what is eligible, how to request a refund, and cases that are non-refundable.

Last updated: 2026-08-06

7-day money-back guarantee

We want you to be confident using aitoexcel. If you are not satisfied with a purchase, request a refund within 7 days of the payment and we will return the amount you paid — no hard questions, no forms to fax.

This guarantee applies to one-time credit packs and to the most recent subscription charge. It exists so you can try the product for real work without risk.

What is eligible

• A one-time credit pack purchased in the last 7 days, as long as most of the credits are still unused.
• A Pro subscription charge from the last 7 days, when the plan has not been used extensively.
• A duplicate or accidental charge caused by a payment error, reported as soon as you notice it.

What is not refundable

• Credits already spent. A credit is consumed the moment a conversion completes. Used credits cannot be returned, because the compute and AI processing have already happened.
• Partial subscription periods. We do not issue prorated refunds for the remaining days of a month you have already used.
• Free trials and welcome credits. These are complimentary and are not charged, so there is nothing to refund.
• Accounts suspended for abuse of the service or terms.

If your case is borderline, contact us and we will find a fair outcome — most requests are resolved in your favor.

How to request a refund

1. Email billing@aitoexcel.com from the address on your account.
2. Include the receipt or the email tied to the purchase.
3. Tell us the order or the date of the charge.

We confirm receipt within 1 business day and process approved refunds within 5–10 business days, depending on your payment provider. Refunds go back to the original payment method.

Subscriptions and cancellation

Pro is billed in advance and renews automatically. You can cancel anytime from Settings → Billing; cancellation stops future charges but does not retroactively refund the current period. To avoid the next charge, cancel before it processes.

Chargebacks

Please contact us before opening a chargeback with your bank or card issuer. Most disputes are faster and friendlier to resolve directly, and a chargeback can lock the associated account while it is reviewed.

Contact

Questions about a refund? Email billing@aitoexcel.com or support@aitoexcel.com. We answer every billing question.